At Tickstrap, we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and guidelines for cancellations, returns, and refunds. Please read the following information carefully before initiating any request.
You may cancel your order at any time prior to shipment. Once your cancellation request is received and verified, we will process a full refund to your original payment method. Please note that orders already in transit cannot be canceled. To cancel an order, please contact our customer service team immediately after placing your order.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by a valid proof of purchase (receipt or order confirmation). Items that show signs of wear, damage, or are not in their original condition may be subject to a restocking fee or refusal of return.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. You are responsible for all return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Upon receipt and inspection of your returned item, we will send you an email notification confirming the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days. The timing of the refund posting to your account may vary depending on your financial institution's processing times.
Please note that shipping costs are non-refundable for returns that are not the result of our error. If you received a discount or promotion on your original purchase, the refunded amount will reflect the actual price paid after discounts.
If you haven't received your refund within the specified timeframe, please first check with your bank or credit card company as processing times may vary. Some financial institutions require additional time to post the refund to your account.
If you've confirmed with your financial institution that the refund has not been processed, please contact us immediately with your order details. We will investigate the matter and work with our payment processor to resolve any issues. In cases where a refund was issued but not received, we may require additional verification before resending the refund.
For any questions regarding our Return & Refund Policy, please don't hesitate to contact our customer service team:
Company Name: Tickstrap
Address: 1358 Memory Lane, CLARKS HILL, Indiana
E-Mail: [email protected]
Phone: +1815-972-9983
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM EST, excluding major holidays.
